For urgent robot control or model inference problems, email info@cerebellumcoaching.com with the line ID and the exact error code. For planning questions about upcoming sessions, the same inbox works but expect a slower turnaround.
Need a hand finding the right training path for your production line? This page points you to the correct next step, whether you are evaluating a first workshop or scaling up an existing automation team.
Tell us which robot model and line speed you work with. We will map the training modules to your operators and send a concrete plan within two working days.
Every training deployment runs on its own schedule. Here is how to reach the team and what to expect after you write in.
For urgent robot control or model inference problems, email info@cerebellumcoaching.com with the line ID and the exact error code. For planning questions about upcoming sessions, the same inbox works but expect a slower turnaround.
Technical queries get a first reply within one business day. If the issue involves a live assembly line, we prioritize those threads and usually respond within four working hours during Malaysian business time.
Yes. After the first email exchange, we can schedule a 30-minute call with the engineer assigned to your sector. Calls happen over video and cover model behavior, data pipelines, or robot tuning, not general sales talk.
Remote support covers all of Malaysia. On-site visits are arranged for factories in the Klang Valley area, and we can extend to other regions when the training schedule allows.
Mention the training module, the robot model, and the specific behavior you are seeing. Screenshots of console output or a short video of the line help us diagnose faster. Without those, we start with clarifying questions.
Before writing in, check the questions page for setup and configuration notes. If the answer is not there, the contact form at contact.html routes your message to the right person.